FAQ

  • Do I need an appointment to visit your showroom?

    No, our showroom is open to the public Monday through Friday from 8 AM to 5 PM. We strive to keep our Google listing updated with any unexpected closures or modified hours.

  • Will my product look like the sample in your showroom?

    Our showroom samples are representative of the products we sell, but colors may vary due to lighting, mortar color, and even surrounding paint choices.

    We’re happy to provide samples for you to view in your space or share addresses of completed projects so you can see how the material looks when installed.

  • Is there a minimum purchase quantity required?

    Stock items are sold by the square foot for stone and by the band for brick. Special order items must be purchased in the nearest full box or band quantity and may be subject to pallet fees or higher shipping costs.

  • What are the benefits of using masonry over other building materials that are available?

    All of our products are severe-weather rated and offer superior resistance to fire, insects, mold, and rot compared to most conventional cladding options.

    Masonry is also one of the lowest-maintenance building materials available, reducing the time and cost of repairs throughout your home's lifetime. For more details, visit Cherokee Brick’s website.

  • Does my mortar color matter?

    Absolutely! Mortar can significantly impact the overall appearance of brick. It makes up approximately 18-24% of a brick wall’s surface, meaning nearly one-fifth of your brick veneer will be defined by its mortar color.

    For examples and a deeper explanation, visit General Shale’s website.

  • Is manufactured or natural stone better?

    Natural stone offers exceptional longevity but tends to have more color variation than manufactured stone, meaning the final product may differ from the sample.

    Rather than one being superior to the other, the best choice depends on your specific needs and preferences. Each has unique benefits, and we’d be happy to discuss them in more detail to help you find the right fit.

  • Can I install this myself?

    Our thin brick veneers and limewash products are very DIY-friendly. However, for stone veneers and full-bed brick masonry, we strongly recommend hiring a professional to ensure proper installation and durability.

    If you’d like to learn more about the requirements for a proper stone veneer installation, check out the ASTM install guide.

  • Do you offery delivery?

    Yes, we offer delivery services through local drivers. The delivery cost is passed directly to you, and we’re happy to provide an estimate when you place your order.

  • What is your return policy?

    All returned items are subject to inspection. Only clean, unused materials will be accepted for credit, minus a 25% minimum restocking fee.

    Please note:

    Special-order and custom-colored items are non-returnable.

    Brick returns must be in full straps; loose products will not be accepted.

    Let us know if you have any questions about returns before making a purchase!